We have been saying this for ages. It is all well and good the EU having delayed flight regulations in place in order to look after passengers but, unless passengers know of those rights, they are not going to be able to benefit from them.
At the moment, airlines flying out of the EU and EU Airlines flying in, must comply with strict rules regarding passenger welfare in the event of a flight delay or cancellation. This includes providing meals and refreshments, overnight hotel accommodation (in the event of a serious flight delay) and flight delay compensation if the flight is delayed or cancelled for 3 hours or more.
All well and good. Trouble is, as the recent ‘Which?’ report showed, over two thirds of passengers are unaware of their rights under the EU delayed flight legislation.
Airlines have to include details of the delayed flight compensation regulations on their websites and they also should have the information available to show passengers at the departure gate but, they aren’t actually required to inform their passengers about them - they only need to produce the rules if asked!
We believe the EU should amend the regulations to require airlines to hand each passenger an information card if their flight is delayed for 3 hours or more or cancelled. The card should clearly set out the passengers’ right to food, drink, accommodation and delayed flight compensation. The information should be available in several languages and explain how passengers should claim.
We cannot see a reason why this should not be a requirement for airlines. Surely the point of the delayed flight compensation regulations was to ensure passengers were looked after and compensated if they were majorly inconvenienced by a late or cancelled flight? If that is the point of the legislation then passengers should be made aware of their rights rather than have to discover them via adverts from companies such as FairPlane or Which? reports.
So come on EU – please go one step further and protect passengers properly.