Flight delay compensation claims

Make a claim if your flight was delayed, cancelled or overbooked


Claim up to £545 in flight delay compensation

Each year millions of pounds go unclaimed as many airline passengers are still unaware that they are entitled to claim flight delay compensation if their flight was cancelled or delayed by more than 3 hours.

We are experts in making flight delay compensation claims

FairPlane reclaimed over £8.5M in flight delay compensation for its clients in 2015. Our legal experts take the stress, effort and risk out of making a claim. The airlines can’t ignore our experienced team!

Very happy clients!

Trusted shops flight delay compensationSee more fantastic reviews on our Trusted Shops page.

“We never expected to get the refunds from Monarch, after they fobbed us off at the time” – Mr & Mrs H

“My wife and I received our cheques today. You have done in two weeks what we failed to achieve in two years”Alan & Jean

“Thank you for your excellent service” –  EG


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Get up to £545 flight compensation (less our fee of 21% (+ VAT) & £27.50 insurance)

Quick, easy and risk free flight delay compensation claims

Make a claim for flight delay compensation in just 3 easy steps

flight delay compensation step 1Provide us with some details about your flight

If your flight was cancelled or delayed by more than 3 hours, you may have a claim for flight delay compensation. You can claim on flights from up to 6 years ago. Use our Flight Delay Compensation Calculator to provide your flight details or call our office on 0203 074 1100. It’s quick and easy and there is no obligation to make a claim.

flight delay compensation step 2We negotiate with the airline on your behalf

Once we’ve received details of your flight, we are able to check the details against an extensive database of techncial and weather details we have access to. If your claim seems vaild, we will then contact you and recommend proceeding with your claim. We’ll keep you updated regularly throughout the claims process.

flight delay compensation step 3The claim is settled and you receive your compensation

As soon as we receive your flight delay compensation from the airline, we will be in touch to confirm the good news. Your compensation (less our fee of 21% (+ VAT) & £27.50 insurance) will then be transferred to your bank acccount within 72hrs. For a more detailed view of the claims process, go here Claim flight delay compensation.

Get up to £545 flight compensation (less our fee of 21% (+ VAT) & £27.50 insurance)

Quick, easy and risk free flight delay compensation claims

How much flight delay compensation can I claim?

The amount of flight delay compensation available to you is set by EU law, Regulation 261/2004. The length of the delay and the distance you’re traveling, are the two factors that affect how much flight delay compensation you are eligible to receive. The cost of your ticket has no bearing on the amount of compensation you’re eligible to receive.

The table below shows the different amounts of compensation available to individuals with valid claims, so if you’re claiming on behalf of a family or group, the amount you claim will be multiplied by the amount of passengers in your party.



Flight DistanceLength Of DelayCompensation Amount
Up to 1,500km3 hours or more€250 (£230)
1,500km-3,500km3 hours or more€400 (£365)
Over 3,500kmBetween 2 EU Member States & 3 hours or more€400 (£365)
Over 3,500km3-4 hours€300 (£275)
Over 3,500kmMore than 4 hours€600 (£545)

Please note: The amounts of flight delay compensation referenced above were calculated on 1st November 2016 at a rate of £1: €1.11 and rounded to the nearest £10.

flight delay fred buttonDo you qualify for flight delay compensation?

You can claim for flight delay compensation if you can answer “Yes” to the following:

  • You’ve flown in the past six years.
  • You took off from within the EU or arrived in the EU aboard an EU based airline.
  • You were delayed by more than 3 hours or your flight was cancelled.
  • The delay was not caused by ‘extraordinary circumstances’.

flight delay fred buttonCan I make a claim for flight delay compensation myself?

70% of our customers report that their own attempts to contact the airlines regarding claims for flight delay compensation are rejected or ignored. Our solicitors will make sure that doesn’t happen to you. With our legal expertise and access to your flight data, we can make a compelling legal case for compensation that airlines just can’t ignore.

Avoid wasting time and the stress of trying to make a claim for flight delay compensation yourself.

  • Our success rate with the flight delay compensation claims we take on is 98.5%.
  • Our own solicitors provide the legal expertise required.
  • We are able to access flight data that can prove you have a lawful claim for flight delay compensation.
  • We operate a No win, No fee service on all flight delay compensation claims. There is absolutely no financial risk to you what so ever!

flight delay fred buttonFlight delay compensation and EU law

Your legal rights in regards to flight delays are based on the European Union’s Regulation EC 261/2004. Airlines can avoid having to pay flight delay compensation if the delay was caused by what’s known as an ‘extraordinary circumstance’. In short these are reasons for delays that are judged to be “beyond the airlines control”. Examples of these could be bad weather or a strike by airline workers. Until relatively recently, airlines have managed to avoid paying out on claims for flight delay compensation that were caused by technical faults. In 2014, two Supreme Court rulings declared that technical faults could not be classed as ‘extraordinary circumstances‘. FairPlane’s experience and expertise enables us to offer you the best chance of making a successful claim for flight delay compensation. We cover all legal expenses, including any legal or court costs, and only receive commission if your case is successful.

Flight delay compensation defences

Airlines only have to pay flight delay compensation if the reason for a delay was within their control. Circumstances where airlines would not be liable are often referred to as “extraordinary circumstances”. “Technical problems” was once commonly used by airlines as an excuse to avoid paying flight delay compensation until it was ruled that they are simply part of the job of running an airline.

Why do so few passengers make claims for flight delay compensation?

We recently carried out a survey to try and find out exactly why so few passengers were making claims for the flight delay compensation that they are rightly owed under EU law. The current figures suggest that around only 10% of the 900,000 potential claimants in the UK each year actually go ahead and make a flight compensation claim. If you think you may have a claim, don’t miss out! Its quick, easy and risk free with FairPlane UK. Read on to find out why so many people are missing out…

Make a claim for flight delay compensation in just 3 easy steps

We take the stress and effort out of making a claim for flight delay compensation. Starts by checking your flight details using our flight delay compensation calculator. Then, if you have a valid claim, we’ll negotiate with the airline and obtain your flight delay compensation as quickly as possible.

Which airlines ‘play ball’ when it comes to paying flight delay compensation?

Despite what European law might say, many airlines are far from willing to pay the flight delay compensation they owe to passengers whose flight were either delayed or cancelled. However, as solicitors, and experts in the field of claiming airline delay compensation, we can ensure that your claim doesn’t get ignored. Find out who, in our experience, are the easiest and the most difficult airlines to deal with when it comes to negotiating flight delay compensation.

No Win, No Fee: Risk free flight delay compensation claims

If you’re concerned that making a claim for flight delay compensation might leave you with a large large bill to pay…don’t be! We like to be very clear on this point…unlike some of our competitors. You will only ever have to pay anything if you win your case. You will not pay a penny if we fail to recover delayed flight compensation for you.

You are entitled to flight delay compensation when…

An EU Airline takes off or lands within the EU

A non-EU-Airline begins its journey within the EU

You are more than 3 hours late, when you reach your final destination

Your late arrival is not as a result of ‘exceptional circumstances’, such as strikes etc.

Get up to £545 flight compensation (less our fee of 21% (+ VAT) & £27.50 insurance)

Quick, easy and risk free flight delay compensation claims

Some facts and figures about the FairPlane group of companies


Flight Delay Compensation potentially available to UK passengers each year


Successful flight compensation claims in 2014

98.5 %

Our delayed flight compensation success rate in court

8.5 Million

Flight delay compensation obtained for our clients in 2014

Flight delay compensation in the news

Airlines with most delays

Flight delay compensation: The worst offending airlines

By | Cancelled flight compensation, Delayed flight compensation, eu flight delay compensation | No Comments

EasyJet were the “worst offenders” in 2016 when it came to complaints of delayed and cancelled flights and claims for flight delay compensation according to recent research. The budget airline replaced the previous worst offender, Thomas Cook, who held the unwanted title in 2015 EasyJet weren’t taking this criticism lying…

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Get up to £545 compensation (less our fee of 21% (+ VAT) & £27.50 insurance)

Quick, easy and risk free flight delay compensation claims