Blaming air traffic controllers for flight delays is a common reason used by airlines to try and avoiding paying flight delay compensation, but this is often far from the true picture according to one air traffic controller who spoke out this week.
In a conversation with The Sun newspaper, Pete Glass, National Air Traffic (NATS) manager of air traffic control at Heathrow, revealed how delays that have occurred for a variety of reasons are often systematically referred to as ‘delays with air traffic control’. In other words, it’s used as a catch all excuse when things go wrong!
Mr Glass went on to state that there hadn’t been any delays at Heathrow this year because of issues with air traffic control staff. Some delays had come about as a result of the amount of aircraft wanting to take off and others as a result of problems with specific aircraft