Flight Delay Claim amount

About us

We are a law firm specialising in flight compensation claims

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FairPlane UK

FairPlane UK Limited is part of the FairPlane Group of companies operating in many European Countries.

We are dedicated to leveling the playing field in the battle between passengers who have suffered a flight delay or cancellation and airlines who caused the delay.

Under EU regulations, passengers who suffer a 3 hour flight delay or flight cancellation are entitled by law to fixed levels of compensation. The trouble is, airlines often don’t pay despite them being liable. Indeed, airlines often come up with invalid excuses not to pay the EU delayed flight compensation sums at all!

We have set up sophisticated systems which allow us to check thousands of flights every day. We can quickly check to see if a fight delay was caused by the airline and so are ready to counter any argument put forward by an airline. If you are not entitled to delayed flight compensation we can also let you know very quickly, thereby ensuring you don’t waste time trying to pursue an airline needlessly.

Over the past 3 years, the FairPlane group of companies have recovered millions of pounds in compensation and have a 98.5% success rate.


Meet the team


Hannah Mitchell
Claims Team Supervisor
Hannah is a member of our Claims Department and can provide expert advice if you think you may have a claim for flight compensation. In her spare time she enjoys shopping and visiting restaurants.
Jack Burrell
Claims Administrator
Jack is a member of our Claims Department, dealing with customer queries and providing helpful advice to clients. In his spare time he enjoys design and illustration. He also has a huge passion for music and song writing and is actively involved in the organisation and management of events and fundraisers.
Ewelina Górecka
Claims Administrator
Ewelina is a member of our Claims Department. She assists in all areas of the company including accounts and the lead call team but predominantly spends her time assisting within the claims team. Ewelina loves to spend her free time with her family.
Sam Eubel
Claims Administrator
Sam uses the experience he gained whilst studying for a degree in Tourism Management to advise existing clients and offer help to those with new enquiries. In his spare time he enjoys socialising with friends and family and travelling.
Katie Turrell
Claims Administrator
Katie is a lively and energetic member of our claims team and always has a smile on her face. Katie provides advice to clients regarding their claims and will be able to answer any questions you have. In her spare time she loves shopping and is a tiny bit obsessed with dogs.
Kathy Shearman
Finance Manager
Kathy heads the team that covers all the financial requirements of the organisation. In her spare time she is mum to a beautiful, active and demanding 4 year old. She is a qualified Guider and runs a local Brownie Pack.
Sandra Hamill
Finance Assistant
You may have seen Sandra before on the home page of this website or even on her very own site www.sandracares.co.uk. As you will have guessed, she's a very important member of the team! Accounts Controller and also here to offer advice to anyone who needs help making a claim. In her spare time she enjoys spending time with her family, cooking and travel.
Joanna Barnett
Finance Assistant
Joanna is the newest member of our finance team and provides support and advice to clients on monetary matters. In her spare time she is kept on her toes by her 17 month old little boy and 3 cats.

Kirsten Roberts
Marketing Director

Head of Marketing. Kirsten oversees all marketing activities within FairPlane UK and has over 15 years experience working for Solicitors firms. In her spare time she enjoys running and shopping – although not in that order!
Cedric McMillan
Web Development Manager
Web Development Manager with responsibility for the technical development of the FairPlane websites, mobile applications and server maintenance. I began working as a game developer over 20 years ago but have focused primarily on online web development for the last 10 years. The web applications I have developed have run on the websites of over 72 football clubs in the UK.
Roger Orwin
Digital Marketing Manager
Digital Marketing Manager with responsibility for the development and management of FairPlane's digital and online marketing strategies. Previously worked with ITV Digital and The Independent Newspaper. In recent years Roger has gained legal sector experience working with Manchester law firm Pannone LLP and ATE Insurance specialists, Box Legal.
Jack Heeney
Junior Web Developer
Junior Web Developer keen to learn new technologies and programming languages. Began studying computer games and animation at university before realising I wanted to focus on web development. I enjoy competitive e-gaming and photography in my spare time.
Daniel Morris
Solicitor & Director
Solicitor and Director. Daniel’s principle area is overall delayed flight compensation claim workflow and control of systems. Bit of a computer geek, but gets out and plays 5-a-side once a week.
Simon Pinner
Solicitor & Director
A partner with Kingsford Stacey Blackwell in central London for 16 years (now DAC Beachcroft) where he founded and headed KSB Claims, its large personal injury department. Now compliance director at FairPlane dealing with academic and legal issues.
Gay Anderson
Office Manager
Gay has been with the Company for almost 18 months as PA to the Directors, Office Manager and HR. Previously she has worked as an Executive Assistant at Pearson Shared Services, Nortel Networks and BP. She enjoys reading but her greatest love is travel and although she has managed to tick a lot off her bucket list it seems to be ever growing.
Flight Delay Claim News
12-11-2018

Ryanair top list of delayed flight arbitration claims

More than 22,000 airline passengers have contacted ADR in the first nine months of the year regarding claims for cancelled and delayed flights.
08-11-2018

Flybe pilot error causes plane to nearly plunge to ground

Imagine how terrified you would be. On the 11th January 44 passengers were on a Flybe plane travelling from Belfast City to Glasgow. After take-off, the pilot engaged the autopilot but made a mistake with the altitude settings, setting the target altitude
05-11-2018

British Airways "Journey From Hell"

British Airways passengers have suffered a nightmare 77 hour journey from Florida to London following a technical fault to a plane.
04-10-2018

Airlines don't tell the truth about flight delays, says air traffic controller

Blaming air traffic controllers for flight delays is a common reason used by airlines to try and avoiding paying flight delay compensation, but this is often far from the true picture according to one air traffic controllers who spoke out this week.
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