If you were affected by the flight delays and cancellations at Heathrow and Gatwick over the bank holiday weekend, we hope you’ve been able to claim the compensation to which you are entitled.
The major IT failure caused huge disruption, leaving many without their luggage long after the flight schedule had returned to normal.
Compensation for delay and cancelled flights
The amount of compensation that you are entitled to depends on the length and reason for the delay and the length of your flight. You could be entitled to claim up to €600 (£520) in compensation.
You can use the claim calculator on this website to find out if you have a valid claim and how much it might be worth. You only have to provide a few details about your flight.
Denied Boarding Regulation
As well as the right to compensation, you are also entitled to meals, refreshments, phone calls and emails whilst at the airport as long as the following conditions apply:
Providing you meet the criteria for one of the above categories, you are entitled to:
Costs incurred at the airport
If you didn’t receive any of the above entitlements for free and ended up spending some of your own money whilst waiting at the airport, you can claim back ‘reasonable costs’.
The BA IT failure led to many thousands of passengers arriving at their destinations without their luggage.
If you’re one of the of unlucky ones waiting for BA to track down your missing possessions, keep receipts for any essentials that you require in the short terms and claim these ‘reasonable costs’ back from BA.