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easyJet call to misled passengers | FairPlane UK / 18.04.2017
Following an recent incident when a couple were asked to leave an easyJet flight that had been overbooked, the airline has now issued an invitation for other passengers to come forward who believe that they may have been misled by staff.
easyJet blamed human error for the problems which included failing to inform passengers of their rights in regards to EU rules on care and compensation.
As previously reported on this website, the couple were allowed to board the plane, only to be told that there were no seats available for them.
No flight delay compensation offered
On being asked to leave the aircraft, the couple should have been provided with guidance in regards to their right to rebook with a rival airline (at the expense of easyJet) to get them to their required destination or offered compensation.
As it transpired, the only advice offered was that they would have to wait four days until the next easyJet departure from Luton to Catania. As their holiday was only for six days, you won't be surprised to hear that following easyJet's advice, that they took the decision to abandon their trip.
EU rights on flight delay compensation and care
EU rights state that…
“If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them.” The payment must be made “in cash, by electronic bank transfer, bank orders or bank cheques.”
Despite having spoken to numerous easyJet staff following their ejection from the aircraft, not one of them mentioned the compensation to which they are legally entitled.
Sometime later the couple received an email from easyJet in regards to the refund of tickets cost and expenses, but with no mention of the flight compensation owing.
Despite the couple's repeated requests to speak to a more senior figure within easyJet about their treatment, they were told that they would have to contact easyJet's South African based call centre in regards to any further discussion. And this despite being at Luton Airport…the location of easyJet's headquarters.
If you believe you've been treated poorly by easyJet in regards to overbooking or flight delay compensation, why not give us a call and we can discuss your options. We can make a claim on your behalf and you can avoid the hassel and effort involved.
