Can I claim for flight compensation even if I don't have all of my details?

Where should I start my claim?

The quickest way to find out if you have a valid claim is to put the details you have about your flight into our compensation calculator.
Even if you don’t have your flight number to hand, the compensation calculator will still be able to locate your flight and let you know the following:

1. If you potentially have a valid claim
2. How much compensation you might potentially be able to claim.

At FairPlane we have an extensive database of historical flight information, so even if you don’t have all the details of your booking, we should still be able to identify your flight and then move forward with your claim.

Of course the more information that you can give us the better, as this will help us to speed up the process and generally make it easier for us to help you. However, don’t be put off from contacting us if you can’t locate all of your details straightaway. If you get in touch we can advise you regarding what information is and isn’t necessarily required to enable you to make a successful claim.

Details of your flight

The kinds of information were interested in obtaining include the following:

• Airline ticket
• Boarding pass
• Email from the airline confirming of your booking
• Confirmation of booking from your travel agent if you used one

I can’t find my booking reference, can I still claim?

We would still expect to be able to make a successful claim for flight compensation on your behalf even if you can’t find your booking reference number. As long as you have enough sufficient details, we should be able to work around this for you.

I can’t remember how much I paid for my flight

There’s no need to worry about the cost of your flight as this doesn’t actually have any bearing on the amount of compensation you might receive.
Compensation is calculated based on the distance you were travelling and on the length of your delay.

I can’t prove I was on the flight. Could I still claim?

As previously mentioned, it would definitely help us to progress your claim more quickly if you could provide a booking confirmation or a boarding pass, but it is still often possible to make a successful claim without being able to prove you were on the flight.

As there’s no charge for our service until a successful claim is made on your behalf, you’ve got absolutely nothing to lose by getting in touch and speaking to one of our experts about exactly what flight details you are able to provide.

Of course there’s always the chance that will a bit of digging around, you may eventually find the missing information anyway.

1. If you’re looking for email conformations, don’t forget to check your deleted items folder as well as your inbox. Your email program probably has the ability to let you search for a specif phrase, so if you can remember the airline or destination (for example) you won’t need to manually go through all of your emails one by one.
2. If you bought your tickets online, you probably have an account with the provider that you can log into and view details of all past purchases.
3. Check that you haven’t left tickets or boarding passes inside your passport or anything else such as a book or magazine that you might have been carrying with you.
4. Have you got a draw at home that you throw all your odds and ends into? Check in there.
5. Is there a baggage label still attached to your suitcase?
6. Get in touch with your  travel agent and ask if they can provide duplicate copies of your flight booking details