A Norwegian plane made an emergency landing at Birmingham airport on Saturday forcing the runway to be close for around two hours.
A fault with the planes hydraulics was later reported as the source of the problem.
As a result of the emergency closure, around 30 flights were diverted or delayed. Amongst the worst affected were TUI passengers who were left stranded for up to 30 hours according to reports as delayed flights from Saturday were moved to the Sunday.
An announcement from TUI suggested that all of their customers who had been affected by these events had been given "overnight accommodation and welfare", but 9 hours after flights were cancelled, one passenger tweeted that hundreds of people were queuing with "no rep, no customer service not even a glass of water".
A TUI spokesperson later apologised to all customers affected by flight delays…
"We understand how frustrating a flight delay can be and we would like to thank customers for their patience and understanding during this time," a spokeswoman said.