When you travel by plane in the European Union (EU), your consumerrights are protected under European regulations. EuropeanRegulation EU261/2004 states that If you have experienced a long flight delay, been denied boarding or your flight was cancelled, you may be eligible to make a flight compensation claim against the airline that you were travelling with. Air passengers in England and Wales have up to six years from the date of the flight to make a flight compensation claim.
Who can make a claim?
To qualify for compensation you must be able to answer 'YES' to all of the following questions:
You’ve flown in the past six years.
You took off from within the EU or arrived in the EU aboard an EU based airline.
You were delayed by more than 3 hours or your flight was cancelled.
The delay was not caused by ‘extraordinary circumstances’ (read more about extraordinary circumstances here).
How can I make a claim?
You can make a claim for flight delay compensation in just 3 easy steps:
How much compensation can I claim?
Levels of flight compensation are set by European law between 250 Euros and 600 Euros. The exact amount you might be eligible to claim depends on the distance flown and the length of your delay. The cost of your ticket has no bearing on the amount of compensation you receive.
|Flight Distance||Length Of Delay||Compensation Amount|
|Up to 1,500km||3 hours or more||€250 (£210)|
|1,500km-3,500km||3 hours or more||€400 (£340)|
|Over 3,500km||Between 2 EU Member States & 3 hours or more||€400 (£340)|
|Over 3,500km||3-4 hours||€300 (£255)|
|Over 3,500km||More than 4 hours||€600 (£510)|
Yes. As long as the circumstancesof your delay or cancellation match the criteria required to make a claim (see the section 'Who can make a claim?' above), we are happy to take on any of the airlines on your behalf, however big or small. To see a list of the airlines we regularly deal with, and to find out which of them are more willing to pay compensation than others, take a look at the Airline claims page on this website.
Nothing to pay if your claim is not successful
We operate on a No Win, No Fee basis which means that you don’t have to pay for our service unless we are successful in obtaining any compensation you are owed.
Is there any legal risk involved?
There is absolutely no legal risk to you whatsoever. We insure all claims to safeguard you financially should your case by lost. This charge of £20 is included in our fees, which are only payable if your claim is successful. All fees are deducted at the end of the process from the compensation we receive from from the airline.
Can I make a claim myself?
You can try to make a claim yourself, but there is plenty of evidence to suggest that airlines will do everything they can to make this adifficult and time consuming process for you. Claims made by individuals are routinely ignored, even when they are valid claims. Our legal expertise and experience will ensure that this won't happen to your claim and we'll also take all of the effort and stress out of the process.
I've still got questions. Is there anyone I can speak to directly about my claim?
Of course! We've tried to make it as easy and convenient as possible for people to get in touch with us. Unlike any other Flight Compensation companies, our office is based in the UK, so our staff are available to speak to you during standard working hours from Monday to Friday.
The Flight delay compensation claim page on this website lists all the different ways you can get in touch with us.