No automatic refunds for most Monarch customers | FairPlane UK / 04.10.2017

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No automatic refunds for most Monarch customers | FairPlane UK image

Only around 10-15% of Monarch customers caught up in the collapse of the British airline will receive automatic refunds according to administrators KPMG.

This is the amount of people of the 860, 000 affected whose bookings are protected by Atol (Air Travel Organiser’s Licence).

Only those who made package holiday bookings or Monarch flight only bookings before December 15 are covered.

Customers who use their credit cards to make bookings costing over £100 can claim their money back under the terms of the Consumer Credit Act.

Applications for chargebacks can be made by anyone using a debit card to make a booking or a booking of less than £100.

As we saw with the recent Ryanair flight cancellations, most customers will find that their travel insurance is of no use to them in these circumstances. Your airline going bust isn’t something that’s likely to be covered.

Around 25% of the 110,000 Monarch customers left stranded abroad have now been repatriated. The Civil Aviation Authority has tried where possible to maintain the original flight schedules.

It is estimated that around 750,000 people who held future bookings with Monarch have had their plans cancelled.

The closure of the airline has left around 2000 Monarch employees without jobs.

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