Ryanair's profits on the rise... but they still refuse to pay many flight delay claims / 27.07.2015

Home > Ryan air record profits but still refuse to pay many flight delay compensation claims

Ryanair's profits on the rise... but they still refuse to pay many flight delay claims  image

Ryanair have announced a massive 25% rise in quarterly profits to £174m for the 3 months to June. They now expect to make nearly £700m profit for the year.

This is great news for the company and is down to its customer experience improvement programme’ yet this programme does not appear to extend to paying delayed flight compensation claims properly or indeed promptly.

Ryanair continue to refuse delayed flight compensation claims where they have no proper grounds to do so. They often quote ‘technical issues’ where there were none, forgetting perhaps that this is now no longer a legal defence to a late flight compensation claim.

We have a number of delayed flight passenger claims against them where the passengers on board the delayed flight were told the flight delay was due to staffing issues but then, in response to our formal letter of claim for delayed flight compensation, Ryanair quote technical issues and refuse to pay.

This is not treating passengers fairly at all and certainly not an improvement in the experience for delayed passengers.

So don’t feel sorry for airlines when making delayed flight compensation claims. They are making hundreds of millions of pounds in profits whilst attempting to avoid their legal duty to pay delayed passengers their EU Flight Delay Compensation. We don’t stand for this and enforce your Flight Delay Compensation rights for you.

If you’ve had a problem with a delayed flight and you think you may be entitled to flight delay compensation, why not try putting your flight details into our compensation calculator. It only takes a minute and you may be entitled to compensation of up to €600.

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