Ryanair flight delay compensation claims
Ryanair was founded in 1985 and is based in Dublin. It grew very rapidly following the deregulation of the airline industry in 1997. In 2013 it was the largest European airline in terms of passenger numbers. It operates over 300 Boeing aircraft to 191 destinations in Europe, Africa and the Middle East.
It employs over 9,500 people and in 2015 had operating profits of €866 million on a turnover of a whopping €5.6 billion carrying an incredible 90.6 million passengers in the year.
Ryanair flight delays
Ryanair have an average performance when it comes to flight delays with an average delay per flight of 10.8 minutes in 2015. This places them 17th out of the 35 airlines operating into and out of the UK. Broken down, the figures show 2.59% of flights are delayed by over an hour and 0.45% suffer a flight delay of 3 hours or more.
Ryanair flight delay compensation
For a company so large and so profitable, you would think Ryanair would be efficient in dealing with flight delay claims. Sadly this is not the case. Initially, Ryanair simply ignored our letters so we issued a large number of legal proceedings against them. They now respond quickly to all of our demand letters but are known to simply ignore those submitted by passengers themselves.
The other issue we have with them is they may agree to make a payment but then say we have to wait 20 working days to receive it! We don’t accept that and give them a more than reasonable 2 weeks. If they don’t pay the flight compensation that is due in that time then we issue proceedings against them.
It is a shame that an airline behaves this way when it comes to compensating passengers who have had a serious flight delay.