News
"Ryanair have repeatedly mislead passengers" | FairPlane UK / 28.09.2017
The Civil Aviation Authority (CAA) has announced that it will be taking action against the budget airline Ryanair following the latest round of flights cancellations.
The industry regulators have accused Ryanair of misleading 100,000s of passengers caught up in the cancellation fiasco, in regards to their rights.
It is being claimed that Ryanair have repeatedly failed to inform passengers of their full rights under EU law, specifically that they may be entitled to fly with a different airline and that care and assistance must be offered whilst organising alternative flights
Passengers were initially offered the options to wither take a refund or an alternative flight, but Ryanair’s recently updated website now states that it will consider suing other airlines in an effort to help passengers complete their planned journeys on time
As Ryanair have contacted all affected passengers in a timely manner regarding the cancellations, it is unlikely that there will be any cases for flight delay compensation.
Action by the CAA
After the first round of cancellations about a week ago, the CAA contacted Ryanair and requested that they make a public statement clarifying the fact that they would use other airlines to help passengers complete their journeys if required, contrary to a statement already made by Ryanair’s CEO Michael O'Leary, stating that they would not.
The statement never came from Mr O’Leary.
What we did hear yesterday however, was news of a second round of cancellations.
Andrew Haines, Chief Executive of the CAA, has since stated that…
"There are clear laws in place, which are intended to assist passengers in the event of a cancellation, helping minimise both the frustration and inconvenience caused by circumstances completely out of their control”
"We have made this crystal clear to Ryanair, who are well aware of their legal obligations, which includes how and when they should reroute passengers, along with the level of information it provides its passengers. The information Ryanair published [yesterday] again fails to makes this clear.
"In expediting our enforcement action we are seeking to ensure that Ryanair’s customers will receive the correct and necessary information, to make an informed choice about an alternative flight."
Ryanair has since agreed to meet with the CAA and says it is prepared to comply fully with whatever requirements it is asked to meet.
