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Thomas Cook Flight Delay Compensation Claims

Flight delay and cancellation compensation claims

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Thomas Cook Airlines flight delay compensation claims


Thomas Cook Airlines came to life following the rebranding of a company known as JMC Air which took place in 2003. The company flies to leisure destinations around the world, mainly from its bases at London Gatwick and Manchester Airport. The company carries around 6.5 million passengers each year. However, this represents a substantial decline in the numbers of passengers carried in previous years. For example, in 2005, the airline carried 9 million passengers.

A total of 72 destinations are currently available, and the Thomas Cook Airlines fleet consists of 34 aircraft. Following the closure of Monarch Airlines in October 2017, Thomas Cook Airlines has opened additional operating bases in Leeds Bradford and Luton airports. The company takes its name from a 32-year-old cabinet maker from Market Harborough who began arranging commercial trips first around the UK and then into Europe during the mid-1800s, founding the enterprise that continues to this day.

Thomas Cook flight delays

In 2016, 5.75% of flights were delayed by more than one hour and 0.59% of flights were delayed by more than three hours. The average delay to a Thomas Cook flight was 16.68 minutes with around 71% of flights arriving on schedule. In 2014, Thomas Cook placed 34th out of 35th for punctuality when compared to other scheduled airlines.

Thomas Cook flight delay compensation

The internal systems for dealing with Thomas Cook flight compensation claims appear to be extremely inefficient, and we have found the company to be extremely slow when it comes to dealing with our Thomas Cook flight claims. As a result, we have regularly been forced to issue proceedings against the airline in relation to numerous Thomas Cook compensation claims.

We believe this is a direct result of the airline’s poor record for punctuality which, in turn, means they face a large number of flight delay compensation cases, in addition to Thomas Cook cancellation compensation claims, and they are simply unable to handle the volume of work this generates.

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