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Thomas Cook passengers suffer 46 hour flight delay | FairPlane UK / 01.03.2018
After a night spent sleeping on the floor of an airport in Lanzarote, passengers arrived back at Manchester airport angry at the treatment they’d received from their airline Thomas Cook.
During the 46-hour flight delay, poor communication and lack of support were the main criticisms levelled at Thomas Cook.
Holiday makers waiting to catch a return flight to Manchester from Lanzarote were delayed when the inbound flight that was due to take them home was diverted to Fuerteventura because of bad weather.
This led to a situation where travellers aboard the inbound flight and those waiting to fly home were both left stranded overnight at their respective airports.
The next day, as the delayed flight was about to leave Fuerteventura for Lanzarote, the plane was once again delayed as a heated conversation took place between travellers and cabin crew. This eventually led to the police being called and the plane being delayed for another night.
In an official statement, Thomas Cook Airlines apologised for the incident blaming the bad weather over the Canaries for the delay.
However, angry travellers reported how Thomas Cook staff had repeatedly told them that the delay would just be “one more hour” and at one point reps were even seen hiding in an effort to avoid further questions from angry passengers.
