NEWS: Unfortunately, we will no longer be accepting new compensation claims.


Thomas Cook Goes Into Liquidation / 23.09.2019

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Thomas Cook including Thomas Cook Airlines has today announced that it is going into liquidation.

All current flights and holiday bookings have been cancelled as a result.

If you booked your whole holiday with Thomas Cook then you will be protected by ATOL and ABTA scheme which should mean you should receive your money back. Sadly, if you booked a Thomas Cook flight on its own without accommodation, your money won’t be covered by the ATOL or ABTA scheme and so you may have lost your money. If this situation applies to you, check if you have travel insurance for the flights as this will usually cover you if an airline goes bust. Some bank accounts (e.g. HSBC Premier) provide you with free travel insurance so you may not be aware that you have cover.

Alternatively, if you booked the flights using a credit card, you will be able to claim the costs back under the Consumer Credit Act so contact your credit card provider and they will send you a form to complete. Please note that it has to be a credit card and not a debit card which you used for the booking.

If you have a current flight delay compensation claim then it is unlikely this will now proceed but we will be contacting you about this over the coming weeks. Unfortunately you will not be able to claim any EU compensation for recent flight delays or where your flight has now been cancelled.

News Update: 23 September 2019

Thomas Cook Airline Collapse

The UK Civil Aviation Authority (CAA) announced in the early hours of Monday morning (23/9/2019) that Thomas Cook Group has ceased trading with immediate effect.

Around 150,000 travellers have been left stranded abroad with all flights and holidays having been cancelled.

The government has asked the CAA to organise a repatriation programme to return Thomas Cook customers to the UK, with dozens of charter planes have been brought in for the mass airlift.

Travellers who are currently overseas and were expecting to return to the UK in the near future have been advised not to travel to the airport until they’ve received confirmation that the flights are going ahead.

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