It has been a very busy weekend for us here at FairPlane UK. On Saturday 8th August, the consumer champion ‘Which?’ issued a report on the EU Flight Delay Regulations and how, in the UK, most passengers are unaware of their right to claim flight delay compensation.
The Which? Report was taken up by all of the main news channels including BBC radio and TV and the national press. This coincided with our national press campaign.
The result? A massive influx of claims from passengers who have suffered a flight delay of 3 hours or more.
The Which? Report estimated that there are 900,000 potential flight delay claimants each and every year in the UK, but well over 500,000 of them never make a claim. That is a potential £150m a year in compensation which people are not claiming based on an average claim of £300. If your flight is over 3,500km then you can claim up to £545 in compensation based on exchange rates! The Which? Report also confirmed the current law says that you can claim for flights you took up to 6 years ago. So that is over 3 million potential claims that are currently not being made, which could qualify for flight compensation. Three million claims represents over £900 million in compensation that has not been claimed in the last 6 years.
It seems the UK is finally waking up to the fact that passengers do have rights and they should not simply accept serious delays and flight cancellations when an airline is at fault.